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This topic contains 2 replies, has 2 voices.

Last updated by אריה בלומנצוויג 2 months, 1 week ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
August 5, 2019 at 5:47 pm #4342325

אריה בלומנצוויג

I don't see the language switcher in the original url hidden link

I see the Hebrew switcher here hidden link but when I press on the Hebrew butten it jump mack to original url hidden link...

August 5, 2019 at 7:05 pm #4342679

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I tried to access your website url to give it a further look but your page are protected behind a password. Please, provide us with the required details in order to access your website, for that please, consider: I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

NOTE: Please, do not forget to provide the password needed to access your website url as well.

Please, let me know if you need any additional details. Have a nice day.

August 8, 2019 at 2:54 pm #4364047

אריה בלומנצוויג

My issue is resolved now. Thank you!