This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 4 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
June 11, 2019 at 5:52 pm #3997883

peterD-59

I am trying to:

Select the ( translated ) product category but it doesn't show up.
If I look at the categories ( French menu ) I don't see all the cateogories we have translated.

Link to a page where the issue can be seen:

I expected to see:

All the translated categories in the menu ( FR )

Instead, I got: A few translated product categories.

June 11, 2019 at 7:19 pm #3998217

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

June 12, 2019 at 6:24 am #4000491

peterD-59

Hi Marcos,

We have the same problem with pages ..

See -> https://wpml.org/forums/topic/it-doesnt-refresh-the-pages/

We have made a test environment. The details are there..

Goodluck.

We have a deadline of two weeks, so please follow this up asap!

Cheers,

Peter

June 12, 2019 at 7:58 pm #4007393

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the details. I took a look in your website and noticed your primary menu in your default language is not fully replicated in your secondary language menu. I mean, the translated menu doesn't have the same number of items for your primary menu (the product categories menu). In order to fix it, I recommend you to try the following:

1 - In your WordPress Dashboard > Appearance > Menus delete all the current menu items of your translated primary menu.

2 - Use the WPML Menu Sync feature to make sure your translated primary menu has the same items of your default language menu.

See: https://wpml.org/documentation/getting-started-guide/translating-menus/

Note: I recommend you to save a backup copy before the steps above, it will make sure you can revert your changes in case you see any issues with your default language menu.

Hope it helps, have a nice day.