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This topic contains 24 replies, has 2 voices.

Last updated by Riffaz 3 weeks, 3 days ago.

Assigned support staff: Riffaz.

Author Posts
March 30, 2021 at 9:46 pm #8434677

amyL-11

Tell us what you are trying to do?

I am getting an error:
"Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

Need help?

See the communication error details and let us know in Toolset technical support."

I do not use any external translation services - all our work is professional translated internally. I have NO need to connect to outside servers. Please help me eliminate any of these connections.

Screen Shot 2021-03-30 at 2.43.09 PM.jpg
March 31, 2021 at 3:09 am #8435459

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

If you do not want ToolSet you can simply disable/deactivate it in plugins.

Regards,
Riffaz.

March 31, 2021 at 3:12 am #8435475

amyL-11

I DO NOT have this plugin. This is coming from WPML!!!

March 31, 2021 at 3:15 am #8435507

amyL-11

Please investigate why all of a sudden I am getting this.

I see that this plugin is by On The Go systems, the same company behind WPML.

March 31, 2021 at 3:35 am #8435679

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Yes, Toolset is from us. from same company.

If you do not have Toolset installed and installed WPML plugins only you will not see such message.
I created a test site to make this sure.
You can go to hidden link
you will not see such message there as I installed WPML plugins only.

Please create a temporary admin user.
Let me know the username and password in the next private reply.
We will check this a bit deeper.

Regards,

March 31, 2021 at 3:43 am #8435713

amyL-11

Sorry - my site can only be viewed form a private VPN.

Here is a screenshot of my plugins page:

screenshot-qa.privacycenter.wb.com-2021.03.30-20_39_16 (1).png
March 31, 2021 at 3:44 am #8435741

amyL-11

You see that I do NOT have any plugins from Toolset

March 31, 2021 at 3:49 am #8435777

amyL-11

This is the page:

Notice the PATH;
/var/www/html/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/installer.php

"Installer Log
Request URL Request Arguments Response Component Time
Subscriptions updated successfully. subscription-fetching 2021-30-03 04:03:27
hidden link Installer cannot contact our updates server to get information about the available products and check for new versions. If you are seeing this message for the first time, you can ignore it, as it may be a temporary communication problem. If the problem persists and your WordPress admin is slowing down, you can disable automated version checks. Add the following line to your wp-config.php file:

define("OTGS_DISABLE_AUTO_UPDATES", true); repositories-fetching 2021-30-03 04:03:27"

March 31, 2021 at 3:53 am #8435813

amyL-11

See below.

Screen Shot 2021-03-30 at 8.49.49 PM.jpg
March 31, 2021 at 3:55 am #8435839

amyL-11

Forgot to circle the toolset url

Screen Shot 2021-03-30 at 8.49.49 PM.jpg
March 31, 2021 at 4:22 am #8436011

amyL-11

Pleas ehide the previous message - the private message option had disappeared.

March 31, 2021 at 6:15 am #8436269

amyL-11

No good.

ALSO-
Remote XML Config Log:

hidden link

code: http_request_failed
message: cURL error 7: Failed to connect to cdn.wpml.org port 80: Connection timed out

Screen Shot 2021-03-30 at 11.15.16 PM.jpg
March 31, 2021 at 6:16 am #8436293

amyL-11

BTW, I was not given any place to register again after deleting the key.

March 31, 2021 at 6:23 am #8436301

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

code: http_request_failed
message: cURL error 7: Failed to connect to cdn.wpml.org port 80: Connection timed out
- this message means that your server cURL extension is outdated or missing
- please contact your server support and ask the regarding your cURL extension

I mentioned to register again in Plugins > Add New > Commercial Tab

Regards,

March 31, 2021 at 6:23 am #8436303

amyL-11

Actually - I do now have the message:
You are using an unregistered version of WPML and are not receiving compatibility and security updates
WPML plugin must be registered in order to receive stability and security updates. Without these updates, the plugin may become incompatible with new versions of WordPress, which include security patches.

I accidentally clicked on "This is a development/staging site". And the error is gone...

The topic ‘[Closed] I don't want Toolset’ is closed to new replies.