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Last updated by Jamal 4 months, 1 week ago.

Assigned support staff: Jamal.

Author Posts
June 4, 2019 at 2:24 pm #3952691

rechieruK

I am trying to:Activate something

Link to a page where the issue can be seen:Backend of wp-admin

I expected to see:Not an error

Instead, I got:An error that said:

Some taxonomies in your site are forced to be untranslatable. This is causing a problem when you're trying to run a multilingual WooCommerce site.

A plugin or the theme are probably doing this.

What you can do:

1. Temporarily disable plugins and see if this message disappears.

2. Temporarily switch the theme and see if this message disappears.

It's best to contact WPML support, tell that you're getting this message and offer to send a Duplicator copy of the site. We will work with the theme/plugin author and fix the problem for good. In the meanwhile, we'll give you a temporary solution, so you're not stuck.

June 4, 2019 at 4:58 pm #3953875

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Thank you for contacting WPML Support. I will be glad to help with this.

I would like to access your backend to check this issue further. Would you allow me temporary access, the private box is activated to share credentials safely.

I may need to take a Duplicator copy of your website to test the solution on it.

Can you also paste your WPML Debug information in the Debug information field?
- http://wpml.org/faq/provide-debug-information-faster-support/

Best regards,
Jamal
WPML Support

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