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This topic contains 6 replies, has 2 voices.

Last updated by Bobby 5 months, 2 weeks ago.

Assigned support staff: Bobby.

Author Posts
April 30, 2019 at 3:55 pm #3713097

marie-joseer

Tell us what you are trying to do?
install correctly wpml
Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link
i cant not translate a post in english from the french version

April 30, 2019 at 7:55 pm #3714695

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

There might be some collation issues in your database.

Please make sure you have a full backup of your site.

Then, go to WPML > Troubleshooting > Fix WPML tables collation. After running this step, please let me know if the issue is resolved.

May 2, 2019 at 10:06 am #3723611

marie-joseer

i dont know were to find the fix table collation in my plugin its in french and i dont regognize the terme fix table collation

May 2, 2019 at 6:17 pm #3728117

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

My apologies , my directions missed a step

after going to WPML->Support click to "Troubleshooting" [screenshot] then "fix WPML tables collation"

May 2, 2019 at 6:42 pm #3728347

marie-joseer

do i have to do something else on the same page as fix table collation ? because it didnt fix the problem

May 2, 2019 at 7:14 pm #3728613

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

If possible i would like to take a closer look

**Before we proceed I recommend to please take FULL BACKUP of your database and your website.**
I often use the Duplicator plugin for this purpose See: http://wordpress.org/plugins/duplicator/

I would like to request temporary access (wp-admin and FTP) to your site

You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you will enter is private which means only you and I can see and have access to it.

Thank you,
Bobby

May 2, 2019 at 10:20 pm #3729447

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the access details !

there was a field missing from your database table wp_icl_translation_status

i have re created it manually and you should be able to translate your posts and pages now