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This topic contains 2 replies, has 2 voices.

Last updated by jarunsakS 5 months ago.

Assigned support staff: Noman.

Author Posts
May 7, 2019 at 9:18 am #3755825

jarunsakS

I am trying to register to get a site key but failed
Please help me, I am totally nervous with thanks

my site is hidden link

Alex

May 7, 2019 at 9:23 am #3755869

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please make sure your current site URL and registered site URL are same e.g. with www or without www.

If still issue persists, please follow the steps below and let me know how it goes?
- Please backup your database and website
- Deactivate the existing WPML plugin and add-ons.
- Delete the plugin files – this does not delete your translations. You will just delete the plugin files from your "wp-content/plugins" folder, all your data will be kept saved.
- Install and activate WPML again. You can download it from your account: https://wpml.org/account/downloads/
- Again register WPML in your site and enter the new key:
Please Login to your WPML account >> go to Sites page >> Remove your current site / domain from there >> and re-add your site >> it will give you New key which you can add back in your site: https://wpml.org/account/sites/

Thank you

May 15, 2019 at 6:50 am #3812639

jarunsakS

My issue is resolved now. Thank you!