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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is developing a site using DonDivi with Divi Layouts and has translated the submenus. However, when switching to a different language, the translated submenus do not appear as expected.
Solution:
1. We recommended reviewing a similar issue discussed in a forum thread, which might provide insights or solutions. You can find the thread here: https://wpml.org/forums/topic/how-to-translate-the-dondivi-divimenus-flex-module-links/
2. We asked the client to provide a URL or steps to reproduce the problem, or a screencast that shows the issue step by step. Additionally, we requested access credentials to the site, ensuring that the client has a full site backup for safety.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

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This topic contains 3 replies, has 1 voice.

Last updated by robertoO-5 2 weeks, 2 days ago.

Assisted by: Carlos Rojas.

Author Posts
April 30, 2025 at 2:25 pm #16984475

robertoO-5

Background of the issue:
I am developing a site and need to translate submenus created with DonDivi, which are Divi Layouts. I have already translated them.

Symptoms:
When I switch to a different language, the translated submenus do not appear as expected.

Questions:
Why are the translated submenus not displaying correctly when switching languages?

May 2, 2025 at 7:08 am #16987999

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

While waiting for one of my colleagues to be assigned to your ticket, please review the following thread from a client experiencing a similar issue with DonDivi.

https://wpml.org/forums/topic/how-to-translate-the-dondivi-divimenus-flex-module-links/

Let us know your results, please.

May 5, 2025 at 10:46 am #16995698

robertoO-5

I have checked that even before contacting, but I cannot understand it, I am sorry, I still need help. And i think my case is also different and more complex because I also have submenus

May 6, 2025 at 10:05 am #17000844

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
My name is Carlos, and I will continue working on this ticket

1.- Please share a URL or the steps to see the problem. You can also share a link to a screencast showing step by step how to reproduce the issue.

2.- Share the access credentials to the site in your next message that I have set private. Confirm you created a full site backup that you can restore if necessary.

Looking forward to your message.

May 7, 2025 at 10:23 am #17005562

robertoO-5

I deleted the dondivi menu which is not working with WPML (what a thing, come on!), and used default menu.