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This thread is resolved. Here is a description of the problem and solution.

Problem: Client translated the home page but Revolution slider, shortcodes in WPBakery and the CSS options disappeared.

Solution: There is some very helpful information here about how to use WPML with the "TheGem" theme: https://codex-themes.com/thegem/documentation/#first-steps-setting-up-wmpl

For the Revolution Slider slides, you would need to use the following documentation: https://wpml.org/documentation/plugins-compatibility/creating-multilingual-sliders-with-revolution-slider-and-wpml/

Here you can also find more information on how to use WPML with WP Bakery: https://wpml.org/documentation/plugins-compatibility/how-to-build-multilingual-sites-with-wpbakery-page-builder-and-wpml/

Regarding CSS, if you will use the duplication functionality (https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/using-content-duplication/), the CSS should be duplicated into the translation, too. However, depending on the theme that you use or the content builder that you use, the processes might differ sometimes that is why we have created documentation for most of the popular content builders out there.

You can follow this procedure:

- Delete the existing translation completely (from the Trash, too)

- Go to WPML > Translation Management

- Selected the page that you want to duplicate

- Scroll down and click on the radio button next to "Duplicate" and duplicate it

This topic contains 12 replies, has 2 voices.

Last updated by mehmetC-4 5 months ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 7, 2019 at 1:29 pm #3758395

mehmetC-4

I am translating the home page, just tell me how to keep designs while transalting website?

I dont want to create design for every page

My website is on maintenance mode right now.

I have uploaded, original and translated pages. Revoulitoun slider and shortcodes in wpbakery are disappeared. And the css options gone.

May 7, 2019 at 4:50 pm #3760723

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

There is some very helpful information here about how to use WPML with the "TheGem" theme:
hidden link

For the Revolution Slider slides, you would need to use the following documentation:
https://wpml.org/documentation/plugins-compatibility/creating-multilingual-sliders-with-revolution-slider-and-wpml/

Here you can also find more information on how to use WPML with WP Bakery:
https://wpml.org/documentation/plugins-compatibility/how-to-build-multilingual-sites-with-wpbakery-page-builder-and-wpml/

Regarding CSS, if you will use the duplication functionality (https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/using-content-duplication/), the CSS should be duplicated into the translation, too. However, depending on the theme that you use or the content builder that you use, the processes might differ sometimes that is why we have created documentation for most of the popular content builders out there.

I hope that you will find the documentation links above helpful.

Please let me know how it goes.

I will be waiting for your reply. 🙂

Kind regards,
Mihai Apetrei

May 7, 2019 at 8:01 pm #3761703

mehmetC-4

Hello, i am duplicating home page. overwrite existing data but designs does not duplicated. please help. I need to finish this website in 2 days:(

May 8, 2019 at 8:33 am #3764577

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

I would be happy to take a look.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

May 13, 2019 at 2:58 pm #3799659

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for the credentials.

I can confirm that they work.

Also sorry for the delayed answer but I don't work on weekends so this is what caused my answer to come a bit later.

I will spend some more time on your site and I will get back to you as soon as I have more information on it.

I will leave this ticket assigned to me for the moment.

Kind regards,
Mihai

May 13, 2019 at 3:02 pm #3799703

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Can you please create a full backup of the site and then go here (hidden link) and update all the plugins and the theme to the latest version?

Please let me know when that's ready.

Kind regards,
Mihai

May 13, 2019 at 8:50 pm #3801523

mehmetC-4

I created backup. But what are you going to do? Is it possible to website can be down?

May 14, 2019 at 12:35 pm #3806779

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

I would need you to first create a full backup and then update all the plugins and themes from that link.

After that is done, I can run a few more tests and try to create a duplicate of your homepage for example.

Please let me know when that's ready.

Kind regards,
Mihai

May 16, 2019 at 9:02 am #3823425

mehmetC-4

Hello,
its ready. Everything is up to date. Please duplicate homepage and products and everything. then i can translate it.
Thank you.

May 16, 2019 at 5:38 pm #3828421

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

I duplicated the page for Russian and you can now find it here:
hidden link

I followed this procedure:

- I deleted the existing Russian translation completely (from the Trash, too)
- Went to WPML > Translation Management
- Selected the page that I wanted to duplicate
- Scrolled down and clicked on the radio button next to "Duplicate" and duplicate it

Kind regards,
Mihai

May 16, 2019 at 7:12 pm #3829173

mehmetC-4

Hello,
Thank you for your support.
But ı made the same things but now i got error 404 not found.
And when i duplicate the content my front page changes to blog page.

May 16, 2019 at 7:19 pm #3829197

mehmetC-4

right now, ı made the steps you wrote. Russian is duplicated but turkish is not duplicated:(

May 17, 2019 at 12:13 pm #3834293

mehmetC-4

My issue is resolved now. Thank you!