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This topic contains 11 replies, has 2 voices.

Last updated by Bruno Kos 8 months, 2 weeks ago.

Assigned support staff: Bruno Kos.

Author Posts
January 27, 2019 at 1:46 am #3132013

galinaI

I am trying to: I recently installed the plugins and so far everything was going ok. However, at some point, the translation management stopped working (meaning it doesn`t find any post to translate). I still have access to the posts from the Posts section, so this doesn`t really bother me unless it works. I would like to translate everything manually, so I could manage the translated site a bit differently. The issue I am having now and I couldn`t fix is: I translated a post and sent it to be published. Everything seemed okay, however, the translated post doesn`t appear on the website and a message "Time out" is located next to the loading scale (which shows 100% done). I haven`t had such issues so far. My other posts are showing after translation. I would appreciate some help. Thank you in advance!

Link to a page where the issue can be seen: hidden link

I expected to see: My translated post to appear on the translated website.

Instead, I got: "Time out" message next to the loading scale

January 29, 2019 at 8:56 am #3138708

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

When I visit hidden link, I see no "Time out""

Can you provide me with the following information:
- on which URL can I see this?
- can you upload some screenshots so that I can get more information on where is this happening?

Regards,
Bruno Kos

January 29, 2019 at 2:17 pm #3140028

galinaI

Hi again.
Thank you for your reply!
The URL of the post is: hidden link
I attach 2 screenshots of where exactly the problem happens.
In the first one, you could see that the post appear untranslated even though it`s 100% translated. I have confirmed it at least 5 times but no change. And in the second one, you could see the exact time out location. I`m not really sure why the problem occurs though.
Best Regards,

Galina

January 29, 2019 at 2:38 pm #3140211

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Since this is happening in ATE, can you tell if the timeout thing occurs today as well? If yes, can you try once again tomorrow morning? It could be temporary issue with our ATE server.

Regards,
Bruno Kos

January 29, 2019 at 2:44 pm #3140242

galinaI

This happened about 4 days ago. I have tried to do it again every day since then but it didn`t work. Any other post I`ve translated after this is fine. But this one doesn`t react to any action. It doesn`t even appear as translated.

January 29, 2019 at 2:48 pm #3140272

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I see - it is possible that it got stuck in ATE memory for some reason. Have you tried deleting this post entirely, also clearing it from the trash and then creating it anew and tried translating it? Or changing that post slug perhaps?

Regards,
Bruno Kos

January 29, 2019 at 2:53 pm #3140296

galinaI

Ohh, yes, this for sure would work. Since I have no problems with any other posts after. But this post is already used in multiple places. Anyway, if this is the case, I rather just not translate it. Less harmful I think.
Thank you anyway for your time.

Best Regards,

Galina

January 29, 2019 at 2:56 pm #3140305

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Don't give up on it yet! 🙂

How about you temporarily disable ATE and translate that post using TE or manual translation?
https://wpml.org/documentation/translating-your-contents/using-the-translation-editor/

Regards,
Bruno Kos

January 29, 2019 at 4:27 pm #3140787

galinaI

It didn`t work. I translated everything manually again, then saved, and when I when I went back to translations, the translation of the body wasn`t there at all... I did it again, thinking that I did something wrong, however, the same. I guess there is just something wrong with this article. I switched back to ATM and I guess I`ll just skip forward. Thank you again for your help.
Best,
Galina

January 30, 2019 at 7:05 am #3142403

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Let me know if you want to resume debugging. We have some WPML troubleshooting options at our disposal, I can also look inside database on why this post is not working, while we can also check inside debug log to see about it.

Regards,
Bruno Kos

January 30, 2019 at 8:58 am #3142770

galinaI

That would be great. 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January 30, 2019 at 12:32 pm #3143862

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

In order to debug this issue further quickly, would you be willing to provide me with temporary WordPress admin username so I could investigate the issue directly? I have marked your next reply private so you can safely add this information.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Please make a full backup of your site before sharing this information. Also, when the work on this ticket is done, please delete these temporary access credentials and/or update passwords.

Regards,
Bruno Kos

The topic ‘[Closed] I have translated my post and sent it to be publish but it dosn`t show up. A mes’ is closed to new replies.