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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with WPForms where translated confirmation emails were appearing in the original language instead of the selected translation language. Despite setting up translations for notifications in Slovenian, the emails were being sent in English.
Solution:
We advised the client to ensure that the forms and their notifications are translated through WPML's Translation Management rather than String Translation. The specific steps included:
1. Access the form settings in the WPForms builder at the URL provided (specific to the client's site).
2. Add the translated text directly in the form's notification settings for the Slovenian version.
3. Save these changes and update the form translations via WPML's Translation Management.
4. Verify that the translations are correctly implemented by checking in WPML's String Translation.
We also provided a link to the documentation for further guidance on translating forms using WPML and WPForms: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.

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This topic contains 4 replies, has 0 voices.

Last updated by Carlos Rojas 8 months, 3 weeks ago.

Assisted by: Carlos Rojas.

Author Posts
February 10, 2025 at 3:09 pm #16688315

gregorB-9

Picture...

Posnetek zaslona 2025-02-10 160847.png
February 10, 2025 at 3:11 pm #16688333

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Yes, I can't reproduce the issue. Everything seems to be working correctly on my side.

I recommend to test from the Slovenian form and from the English form and compare the results, after translating the content of the notification.

February 10, 2025 at 3:20 pm #16688375

gregorB-9

Look I have done the same thing and i get all email in english when i use slovenian contact. What should i do?

February 10, 2025 at 3:28 pm #16688415

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Are you sending the forms while logged in or while logged out?

February 10, 2025 at 3:28 pm #16688416

gregorB-9

You know what i have to publish izt tomorow and i dont have time. I will duplicate it and it works. Could you just sen me correct instructions how to translate it so I wont mess up my slovenian language?

Thank you.

February 10, 2025 at 3:30 pm #16688423

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Sure, here are the steps to translate the forms: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/ and I think you did it correctly. I just can't reproduce the issue yet.

February 10, 2025 at 3:34 pm #16688458

gregorB-9

it is the same...its both in english logged in or logged out

February 10, 2025 at 3:43 pm #16688504

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Could you try with a different browser or a different device and check if the issue persists?

February 10, 2025 at 3:48 pm #16688584

gregorB-9

ok so now i have duplicated it and i get notofication on mail in slovene. now aht i have done yestrerday is this:

I have put marker on the form like on the picture, translate-translate automaticaly-start translating and then everything was in english. Was i doing something wrong?

Posnetek zaslona 2025-02-10 164542.png
February 10, 2025 at 4:05 pm #16688703

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

According to the descriptions of the steps you were doing things correctly.

February 10, 2025 at 4:34 pm #16688832

gregorB-9

Now i have duplicated 2 forms and done nothing on translation management an everything works great but I have dubble text in english version.

Where can i change that?

this is the code on notification:
<div style="background-color: #fff; padding: 20px; border-radius: 10px; text-align: center; font-family: Arial, sans-serif;">
<div class="center-img">
<img src="hidden link" alt="Logotip" style=" margin: 1px auto; max-width: 150px; margin-bottom: 0px;">
</div>
<div class="center-img">
<img src="hidden link" alt="Logotip" style=" margin: 1px auto; max-width: 100%; margin-bottom: 0px;">
</div>

<h2 style="color: #333; line-height: 1.1; ">
Hvala za vaše povpraševanje!
</h2>
<p style="font-size: 16px; color: #555;">Spoštovani {field_id="1"},</p>
<p style="font-size: 16px; color: #555;">zahvaljujemo se vam za vaše vprašanje. Vaš zahtevek smo prejeli in vam bomo v najkrajšem možnem času posredovali odgovor. Za dodatne informacije smo vam vedno na voljo na e-naslovu: . </p>
<hr style="border: 1px solid #ddd;">
<div style="background: ; padding: 15px; border-radius: 8px; text-align: left;">
<h3 style="color: #333; text-align: center; text-size:16; line-height: 1.1;">Podrobnosti vašega povpraševanja</h3>
<p style="color: #555;">{all_fields}</p>
</div>
<hr style="border: 1px solid #ddd; margin-top: 20px;">
<p style="font-size: 14px; color: #888; text-align: center;">Lep pozdrav, <br> Ekipa </p>
</div>

Posnetek zaslona 2025-02-10 173234.png
February 10, 2025 at 5:01 pm #16688978

gregorB-9

Dear sir,

I'm loosing my nervs over this. This is just madnes. Now I have everything ok in the contact page, but on VIP hospitality page I have slovenian mails when i send it from english page and english confrirmation mails if i sendit from slovenian page. I need to publish the page tomorow!! Please find a solution for this ASAP.

Posnetek zaslona 2025-02-10 180041.png
Posnetek zaslona 2025-02-10 180036.png
Posnetek zaslona 2025-02-10 180008.png
February 10, 2025 at 8:24 pm #16689495

gregorB-9

Hi....please check my string for wp form wpforms-116171 I have slovenian tekst in strings and i get english headlines on mails. This is something that is not on me anymore. I need it someone to take a look and give me a solution ASAP!

Thank you.

February 10, 2025 at 8:26 pm #16689512

gregorB-9

pictures

Posnetek zaslona 2025-02-10 212514.png
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February 11, 2025 at 8:10 am #16690215

gregorB-9

Hi, can someone help me with this?