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This topic contains 1 reply, has 2 voices.

Last updated by Carlos Rojas 2 months, 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
July 29, 2019 at 6:38 am #4297207

lawrenceA-2

Hi,

I have already generated a ticket. that ticket handle Supporter Bruno Kos but he has not replied yet.

Thanks
Sanghamitra

July 29, 2019 at 7:03 am #4297249

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello Sanghamitra,

I contacted Bruno and he haven't answer you yet because he has escalated your ticket to our 2nd tier of support and he is waiting for an answer from our 2nd tier specialists.

He will get back to you as soon as he gets an answer from our 2nd tier.

Thank you very much for your patience and understanding!
Best regards,
Carlos