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[Escalated to 2nd Tier] I have tried to chat with your support team but no one answer me.

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This topic contains 27 replies, has 2 voices.

Last updated by Bruno Kos 7 months, 1 week ago.

Assigned support staff: Bruno Kos.

Author Posts
August 13, 2019 at 11:59 am #4387701

lawrenceA-2

Hi Bruno,

I have uninstalled all WPML related plugin and checked it's loading fine. when i have activated WPML related plugin the site is loading. That problem having due to WPML.

I can't add new product and auto translate the products due to loading slow. I hope you will understand my situation and I really appreciate your help.

Thank you
Sanghamitra
August 13, 2019 at 12:24 pm #4387995

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I have uninstalled all WPML related plugin and checked it's loading fine. when i have activated WPML related plugin the site is loading.

Which plugin are you referring to?

Regards,
Bruno Kos
August 14, 2019 at 5:41 am #4392483

lawrenceA-2

Hi Bruno,

Can you please open product page and WPML->Translate page?

You can see what is the problem.

Thank you
Sanghamitra
August 14, 2019 at 5:53 am #4392531

lawrenceA-2

Hi Bruno,
I have listed all the plugins. Please check below:

1> CategoryTinymce
2> CC & BCC for Woocommerce Order Emails
3> Cloudways WordPress Migrator
4> Contact Form 7
5> DHL Express Shipping for WooCommerce
6> InfiniteWP - Client
7> Mailchimp for WordPress
8> MailPoet 2
9> Math Captcha
10> MetaSlider
11> No Right Click Images Plugin
12> NS WooCommerce Watermark
13> NW ADCart for WooCommerce
14> Really Simple SSL
15> Redux Framework
16> SparkPost
17> WooCommerce
18> WooCommerce Category Accordion.
19> WooCommerce Google Analytics Integration
20> WooCommerce Multilingual
21>
WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels (Basic)
22> WooCommerce Table Rate Shipping by Mangohour
23> WooThumbs - Awesome Product Imagery
24> WorldPay Gateway for WooCommerce (Share On Theme123.Net)
25> WP Content Copy Protection & No Right Click
26> WP File Manager
27> WP Super Cache
28> wp_mail return-path
29> WPML Media
30> WPML Multilingual CMS
31> WPML String Translation
32> WPML Translation Management
33> YITH WooCommerce Compare
34> YITH WooCommerce Wishlist
35> Yoast SEO
36> Yoast SEO Multilingual
August 14, 2019 at 6:07 am #4392589

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Can you please open product page and WPML->Translate page?

We know quite well what the issue is, but we don't have a solution at this moment. Our developers are discussing it, but since the issue is very complex, I don't know how and when will it be resolved.

Regards,
Bruno Kos
August 14, 2019 at 7:42 am #4392955

lawrenceA-2

Hi Bruno,

Can you please check WPML setting in admin?

Thank you
August 14, 2019 at 10:04 am #4394017

lawrenceA-2

Hi Bruno,

I can't open translate queue page.

please check that issue.

Thank you
August 14, 2019 at 10:15 am #4394085

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I assure you that we know what the issue is :). It is the other thing that we don't have a solution:
https://wpml.org/forums/topic/i-have-tried-to-chat-with-your-support-team-but-no-one-answer-me/page/2/#post-4386567

Regards,
Bruno Kos
August 14, 2019 at 10:44 am #4394265

lawrenceA-2

Hi Bruno,

Who can solve that issue. Can you please suggest me?

Thank you
Sanghamitra
August 14, 2019 at 10:46 am #4394267

lawrenceA-2

Hi Bruno,

I think that problem having Translate queue.

Thank you
August 16, 2019 at 6:50 am #4404921

lawrenceA-2

Hi Bruno,

Any update for plnatspare regarding that issue?

Thank You
Sanghamitra
August 22, 2019 at 11:24 am #4438685

lawrenceA-2

Hi Bruno,

Any update for plantsparesonline regarding loading issue?

Thank you
August 28, 2019 at 7:18 am #4471545

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Developers are working on this, but I cannot tell you when will it be resolved.

Regards,
Bruno Kos