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This topic contains 3 replies, has 2 voices.

Last updated by Carlos Rojas 4 months, 1 week ago.

Assigned support staff: Carlos Rojas.

Author Posts
June 14, 2019 at 7:14 am #4018875

helenaS-4

I have two pending purchases, but I only want the one i paid for. Also I can't download the files it says I'm not allowed. It might be connected to the pending purchase? Something went wrong the first time i tried to pay and apparently the system created two orders. Can you please get back to me as soon as you can?
Best regards Helena

June 14, 2019 at 8:10 am #4019117

helenaS-4

I need to start translating this weekend so I really need to get it up and running..

June 14, 2019 at 8:20 am #4019217

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I will consult my colleagues about this issue and I will get back to you as soon as possible.

Kind regards,
Carlos

June 14, 2019 at 8:41 am #4019549

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi Helena,

The issue should be solved now. If you experience another difficulties please contact us through: https://wpml.org/home/contact-us/contact-form/

Best regards,
Carlos