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This topic contains 1 reply, has 2 voices.

Last updated by Riffaz 9 months, 1 week ago.

Assigned support staff: Riffaz.

Author Posts
July 13, 2020 at 4:54 pm #6585989

charleneR-2

I am trying to:
update the translation management plugin

Link to a page where the issue can be seen:
You can see the problem when logged into admin

I expected to see:
all WPML plugins to be updated successfully and still be in the plugins section
Instead, I got:
A message that the Translation Management plugin is needed and it disappeared. In the separate download install page it says failed in red. during update there is a message that says the folder already exists.

Screen Shot 2020-07-13 at 9.39.53 AM.PNG
Screen Shot 2020-07-13 at 9.40.05 AM.PNG
July 14, 2020 at 1:44 am #6587373

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contact WPML support.

Please delete "WPML Translation Management" plugin manually via FTP/cPanel ( video guide: hidden link ).
Download fresh copy from https://wpml.org/account/downloads/
Install and activate.

This should fix your issue.
Let me know the results please.

Regards,
Riffaz.