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Last updated by Mihai Apetrei 1 month ago.

Assigned support staff: Mihai Apetrei.

Author Posts
September 11, 2019 at 1:33 pm #4553783

nicklasL

I had a support chat with Bobby earlier today. As he transferred me to email support, I lost contact.
I was about to send a Duplicator package, but now, I don´t know where to send it.

Appreciate if someone gets back to me with instructions.

September 11, 2019 at 2:00 pm #4553949

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

From what I can see, the issue is handled in the ticket link below that's already assigned to my colleague, Bobby:
https://wpml.org/forums/topic/elementor-and-wpml-causes-fatal-error/

For sharing the duplicator package, you can use a service like Dropbox or Google drive so that you can create a folder, put the Duplicator files there (the installer.php file and the .zip archive file) and then share that folder link with my colleague.

Also, can you please mark this ticket as resolved?

Kind regards,
Mihai Apetrei