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This topic contains 6 replies, has 2 voices.

Last updated by Otto 2 years ago.

Assigned support staff: Otto.

Author Posts
November 27, 2019 at 2:12 pm #5029973

sandipS-3

I need urgent help from you guys. My site is not working properly at all
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November 27, 2019 at 2:39 pm #5030107

sandipS-3

why I am getting this issue

Translation Management ‹ CLIC International House — WordPress.png
November 27, 2019 at 3:40 pm #5030611

Otto
Supporter

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hi there!

Our devs are checking the problem.

Meanwhile, it may help if we can take a look at the site.

If it is OK for you, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

** IMPORTANT **
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
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Thanks!

Kind regards,

Otto

November 27, 2019 at 4:58 pm #5031365

Otto
Supporter

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

Thanks!

And don't worry. Apparently this should be fixed on our side. So, we won't log into your site for now.

Our devs will get it done and I will update you here. I think it should be ready tomorrow.

Please, apologize for the inconveniences.

I'll keep you posted.

Kind regards,

Otto

November 27, 2019 at 5:03 pm #5031385

sandipS-3

see few words are not translating even after doing translation from backend

Contact in Seville - CLIC International House.png
November 27, 2019 at 5:08 pm #5031423

sandipS-3

another issue. different url

Translation Management ‹ CLIC International House — WordPress (1).png
November 27, 2019 at 7:46 pm #5032083

Otto
Supporter

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hi,

The original problem of this ticket should be fixed now. Can you please check and confirm?

For the other issues, may I kindly ask you please to open a new ticket for each question? This way we will be able to help you better and also help other users with similar problems find solutions when searching the forum.
 
Thank you!