Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

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This topic contains 6 replies, has 2 voices.

Last updated by Carlos Rojas 7 months, 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
March 29, 2019 at 9:45 pm #3495161

tomasD-10

I have tried this: https://wpml.org/forums/topic/translate-buttons-on-header-menu/

hidden link

I need to translate button "SHOP" in the header and change the url for this button.

March 30, 2019 at 7:41 pm #3499257

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- Please describe the steps to edit this button.

2.- I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Note: I recommend you to contact your hosting providers and ask them to udpate the MySQL version to meet our minimum requirements: https://wpml.org/home/minimum-requirements/

Kind regards,
Carlos

March 31, 2019 at 4:29 pm #3502317

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for the information provided.

I just added the necessary code in WPML -> Settings -> Custom XML Configuration tab so WPML will fetch all this strings.

Now you are able to translate this strings in WPML -> String Translation -> Under the 'admin_texts_theme_mods_flatsome-child' domain.

Could you confirm that the issue is solved?

Regards,
Carlos

March 31, 2019 at 5:19 pm #3502389

tomasD-10

Hello,
thank you for your help. I have one more question. Is it possible to change the URL of button? I mean english version with SHOP link to english version of shop and translate button link to correct language?

Thank you!

March 31, 2019 at 6:44 pm #3502485

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

Yes, you will find the URL in the same place ( WPML -> String Translation -> Under the 'admin_texts_theme_mods_flatsome-child' domain )

Regards,
Carlos

March 31, 2019 at 7:21 pm #3502509

tomasD-10

Thank you very much.
Sorry for the questions, but maybe I found the bug. I tried to translate Widget Title, I have found the string, but nothing has changed on front-end. You can see in the pictures.

March 31, 2019 at 8:31 pm #3502605

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

In this case I recommend you to set the 'Contact' widget only to be shown in English and create another one to only be shown in Czech.

If the issue persists and as this issue is different that the original one, I kindly ask you to open a new ticket describing this issue and assign it directly to me, this way we will be following the forum's rule of one issue per ticket. This will also help future clients to find answers to similar questions.

Best regards,
Carlos