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This thread is resolved. Here is a description of the problem and solution.

Problem: How can I access the live chat?

Solution: A live chat should open automatically, as soon as you complete the required fields here ( and as long as there is an open/free/empty spot in the live chat queue.

If none of the colleagues have an empty spot for a live chat session, your request will be automatically transformed into a live ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by aymanb-4 1 year, 7 months ago.

Assigned support staff: Mihai Apetrei.

Author Posts
November 6, 2019 at 3:33 pm #4899923


i cant translate everything and same the theme i used before without any problem
please help me

November 7, 2019 at 4:58 pm #4908679

Mihai Apetrei

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

You can open a live chat here:

If you do, can you also please mark this current ticket as resolved?

Thank you for your understanding.

Kind regards,
Mihai Apetrei

November 8, 2019 at 1:03 am #4910557


i cant talk with support by live chat