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This topic contains 2 replies, has 2 voices.

Last updated by Krisol Waldorf 5 months ago.

Assigned support staff: Andrés.

Author Posts
May 15, 2019 at 9:44 pm #3820351

Krisol Waldorf

Hi WPML support

Sorry to use this translation forum, but as end user I can't raise a ticket in development forum. Please move the ticket to the correct forum

We have 2 sites :

- test : hidden link with WPML account krisolW and email
- prod : hidden link with WPML account krisolW-3 and email

There is an orphan WPML account krisolW-2 with email

Looks like each site need a independent account with a different email so I think is a bit strange, maybe I'm not doing things right.

If I try to change the email address WPML respond with

The E-mail is already registered

My desired scenario will be to have a unique WPML account with the 2 sites and only 1 email address. Ex : krisolW with email for both sites

Could be possible to achieve this setup ?

If not, could be possible to remove the WPML account krisolW-2 and change email of account krisolW-3 to or ? Looks like end users can't remove accounts

If you can do the modifications from your side I will really appreciate it

I hope to have explained myself correctly

May 16, 2019 at 11:32 am #3825561


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Timezone: Europe/Paris (GMT+02:00)

Hello Krisol,

Welcome to WPML support forum.

Just to inform you that your account @krisolw-2 is pending removal and the email for the krisolw-3 was replaced.

Best regards,

May 16, 2019 at 6:23 pm #3828879

Krisol Waldorf

Thanks for you quick help to resolve the issue

Best regards