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This topic contains 5 replies, has 2 voices.

Last updated by dimitrisK-8 5 months, 1 week ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 7, 2019 at 11:37 am #3757259

dimitrisK-8

Tell us what you are trying to do? to close this message

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?hidden link

I tried the instructions from here (https://wpml.org/forums/topic/your-site-currently-has-4-taxonomy-terms-that-require-an-update-so-they-will-no/#post-839886) but at my second printscreen you can see the message that it appears

May 7, 2019 at 4:09 pm #3760263

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and welcome back!

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

May 8, 2019 at 9:35 am #3765059

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for the credentials.

I can confirm that they are working.

I will get back to you as soon as I have more feedback.

I will leave the ticket assigned to myself for the moment.

Kind regards,
Mihai

May 10, 2019 at 7:13 am #3781861

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi.

The message is now removed.

Please check and let me know if it's showing like that on your site, too.

I will also attach a screenshot with the notification not existing anymore.

Kind regards,
Mihai

May 13, 2019 at 7:54 am #3795837

dimitrisK-8

Hi,
Thank you very much.

Best regards,
Dimitris

May 13, 2019 at 7:55 am #3795843

dimitrisK-8

Great Technical Support from Mihai Apetrei. My issue is resolved now. Thank you!