I openend a ticket and it got close without answer

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Supporter timezone: Africa/Cairo (GMT+03:00)

This topic contains 3 replies, has 1 voice.

Last updated by sylvainC-8 2 months ago.

Assisted by: Osama Mersal.

Author	Posts
March 13, 2025 at 8:17 am #16810355
davidP-23	Background of the issue: I opened a ticket and it got closed without an answer. I am trying to get help from you guys. See https://wpml.org/forums/topic/our-wpml-has-so-many-bugs-its-unusable/?ref=wd. I was attempting to get support for WPML issues. Symptoms: The ticket was closed without an answer. Questions: Why was my ticket closed without an answer? How can I get help for the issues I'm facing with WPML? I added all the infos in that ticket as well as login infos etc etc
March 13, 2025 at 8:18 am #16810372
davidP-23	Could somebody help me?
March 16, 2025 at 4:20 am #16820984
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please back up your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
March 20, 2025 at 3:31 pm #16840941
sylvainC-8	Hi Osama, here is an admin access. we are still stuck : hidden link beaverthemersupport06032025 bkXvuKKJlYbpxKxSKsw*3zGm Best regards Lionle H

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