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This topic contains 3 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 4 months, 2 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
June 5, 2019 at 3:55 pm #3962557

Evelien Jagtman

I am trying to: I see in my dashboard the plugins for WPML are not updated. However, I registered WPML, I can see the plugins in the plugin section and they seem up to date. Do you know what's going on?

See the attachment: the first (in red) says the plugins are not up to date. In the second you see my plugins, which are registered and seem up to date?

June 6, 2019 at 2:26 am #3965045

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. Can you please, deactivate/activate the mentioned plugins again? Usually this action solve this issue when they are fully updated to their latest versions. Please, let me know the results, have a nice day.

June 6, 2019 at 11:55 am #3968983

Evelien Jagtman

Hi Marcos, I deactivated and then activated the plugins, but they are still the same version and I still get the warning that they are not up to date.

June 6, 2019 at 5:45 pm #3971271

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

The topic ‘[Closed] I registered WPML, but still in my dashboard it says the plugins aren't updated’ is closed to new replies.