I sent a batch to translation and I'm getting an error

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This topic contains 4 replies, has 1 voice.

Assisted by: Ahmed Mamdouh.

Author	Posts
May 21, 2025 at 12:56 pm #17057396
simpleT	Background of the issue: I sent a batch to translation using WPML and encountered an error. I was trying to access the project at hidden link. Symptoms: I expected the pages to be sent to Smartling, but instead, I got an error. Questions: What is causing the error when sending pages to Smartling? How can I resolve the error to successfully send pages to Smartling?
May 26, 2025 at 8:35 am #17071616
simpleT	Hey. Any help here? This post is still not sent correctly and shows an error.
May 26, 2025 at 10:13 pm #17075305
simpleT	hey. That makes sense, we recently changed just the project ID but it's possible something went wrong here. Will work on it.
May 27, 2025 at 3:07 pm #17079418
simpleT	We updated our API keys, and this issue is still persisting hidden link we also resent a new test page and it still appears hidden link
May 27, 2025 at 4:46 pm #17079940
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, I'm still seeing the same error. Please try to contact Smartling and ask them for help with this matter. Best Regards, Ahmed Mamdouh.
May 27, 2025 at 6:30 pm #17080366
simpleT	we figured it out, we used organization ID instead of project ID somewhere. All good now.