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This topic contains 8 replies, has 2 voices.

Last updated by mohamedt-3 3 weeks, 4 days ago.

Assigned support staff: Osama Mersal.

Author Posts
April 15, 2021 at 2:56 am #8540243

mohamedt-3

i'm traying to translate Divi Theme, menu is not in correct area and can't be found in string translate

Is there no documentation that i'm following,

this is the link from the original language its EN
hidden link

and this is the same page after translate you can see the menu is on the top
hidden link

Best regards and thank you.

April 15, 2021 at 8:09 am #8541605

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I’ll be glad to help you today.

1) I've checked the pages and the menu seems to be in the same position. (Kindly check the attached screenshot)

I think this header is a Divi template, so you might need to check this guide to know how to translate Divi templates. (https://wpml.org/documentation/theme-compatibility/divi-builder/#translating-custom-global-header-footer)

2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. Minimum requirements for WPML are 128Mb. (Kindly check this page https://wpml.org/home/minimum-requirements/)

Add this to the top of wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

I hope this helps you. If you need further info, please let me know.

Best regards,
Osama

1.jpg
April 16, 2021 at 5:41 am #8551275

mohamedt-3

Hello dear Osama, thank you so much for your support i really appreciate it, i'm able now to translate the tow menu 👍,
one more thing i need to solve is the homepage menu only, i use one menu just for homepage and another menu fore the rest of the pages,
can you please check it out
original homepage is: hidden link
Translated homepage is: hidden link
the homepage after translate it comes the Wrong menu but should be same as the original,

Best Regards to you dear,
Stay safe please.

Homepage-min.png
April 16, 2021 at 7:32 am #8551729

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your reply. I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.

Thanks for your cooperation

Regards,
Osama

April 16, 2021 at 9:58 am #8553177

mohamedt-3

hidden link

April 16, 2021 at 11:08 am #8554105

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

1) Thanks for providing the access details. I've checked the Header issue and found that some languages need to be updated. Kindly go to WPML-> Translation Management-> Select Header and edit the needed header and translate it. (Kindly check the attached screenshot 1)

2) I've added the "Book Now" string to the WPML-> String Translation so that you could translate it. (Kindly check the attached screenshot 2)

I hope this helps you. If you need further info, please let me know.

Best regards,
Osama

2.jpg
1.jpg
April 17, 2021 at 12:35 am #8559295

mohamedt-3

Thank you dear Osama, i found the String ( Book Now), and i tray to translate the first Header layout but its empty, it should be the one for homepage but i think its missing, please tray to translated you will see that is empty layout!
please check the attached screenshot,
Best regards.

translate #54.png
April 17, 2021 at 1:57 am #8559375

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your update. I was able to fix the issue by adding the rest of the home pages to the custom template. (Kindly check the attached screenshot)

Kindly retranslate the German Header because I duplicated it to check if it works correctly. (hidden link)

Regards,
Osama

1.jpg
April 17, 2021 at 2:22 am #8559507

mohamedt-3

My issue is resolved now. Thank you!
Excellent work, Excellent communications and excellent advises, Osama knows what he is doing! great job!
Thank you so much for perfect support .