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This topic contains 5 replies, has 2 voices.

Last updated by Long Nguyen 9 months ago.

Assisted by: Long Nguyen.

Author Posts
September 14, 2023 at 7:18 am #14393717

stefB-2

I tried to translate a Woocommerce site but the products are not visible on the translated websites:

September 14, 2023 at 9:44 am #14395311

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Here is the ticket. I'm asking our 2nd tier support about this issue and I will update you here when I have something to share.

Thanks.

September 18, 2023 at 4:35 am #14409051

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I got a workaround from our 2nd tier support, please check this below:

Please backup your database and website before proceeding.

1. Go to WPML > Settings > Custom Term Meta Translation section.

2. Set the following term meta preference to Copy:
- b2bking_group_0
- b2bking_group_68
- b2bking_group_b2c
- b2bking_category_users_textarea

3. Go to WooCommerce > WooCommerce Multilingual > Categories (or WPML > Taxonomy Translation) > Update product category translation.

On your live site, you can change the term meta b2bking_group_68 with the term ID on your site. Please check this screenshot hidden link
68 is the post ID of the B2B Groups post.

Also, do you know the term meta group_0 and group_b2c are created by default? They are available when editing the product category, section Group Visibility (B2BKing):
- Guest Users (Logged Out)
- B2C Users

Look forward to your reply.
Thanks

September 20, 2023 at 9:30 am #14428053

stefB-2

Hi,

I performed the asked questions. Still no products are showing up:
For dutch it is working: hidden link
For other languages not:
Eng: hidden link
Spanish: hidden link
French: hidden link

September 20, 2023 at 10:01 am #14428619

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.

Look forward to your reply.
Thanks

September 21, 2023 at 1:54 am #14434099

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

It looks like you've set the preference of custom fields to copy, not the "custom term meta" as I mentioned above. Please check these screenshots
hidden link
hidden link

The preference of the term meta is changed to "Copy", now you can edit the category in Dutch > Click "Save" to copy term meta to the translation category. Also, please ensure the products are translated into second languages to see the translation product on the translation category page.

You can check this category page hidden link
English: hidden link
French: hidden link

Look forward to your reply.
Thanks

September 24, 2023 at 8:34 am #14451743

stefB-2

Thx for the great support!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.