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This topic contains 42 replies, has 3 voices.

Last updated by raymondL-6 6 months, 4 weeks ago.

Assigned support staff: Bigul.

Author Posts
December 4, 2019 at 6:47 am #5065527

raymondL-6

OK, Thanks!

December 5, 2019 at 3:48 pm #5078081

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

As per the request from our team I have tried to reproduce the issue after upgrading to the latest version of WooCommerce, WPML(the must required plugins) and WordPress. On your staging site, it is not possible to do so. Because it logs out often, even just after login. Therefore I have set up a Duplicator copy of your site in our external server for testing purpose. Please check this URL hidden link (credentials are same as the live site).

After upgrading to the latest versions I am getting the expected result while importing the English Products. It becomes connected with Chinese traditional products. Please check the attached image for more details.

Therefore we have a request. Please login to the staging site and make sure the issue is reproducible or not. You can make a new Import job for testing. If the issue exists, please let me know the exact steps to replicate.

--
Thanks!

Bigul

December 16, 2019 at 6:04 am #5135981

raymondL-6

Received you reply. I will test on the staging zone.

December 16, 2019 at 7:19 am #5136217

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Bigul is on vacation, so I am replying to you here.

Update us when you have further details.

Thanks

December 16, 2019 at 9:38 am #5137055

raymondL-6

Please check this URL hidden link (credentials are same as the live site). <--- The website has problem (import file) causing me cannot do the testing.

December 17, 2019 at 3:07 am #5142335

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

It seems like there is some php error happening on your site creating that issue, can you test the issue on your own test site with just one product and let me know if that helps?

Look forward to your reply.

Thanks

December 17, 2019 at 3:33 am #5142541

raymondL-6

The website is provided by Bigul but it always has error occur.

Thanks

December 18, 2019 at 1:20 am #5150511

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I understand, I would like to ask did you have a staging site apart from the site that Bigul provided where you can test those issues?

Look forward to your reply.

Thanks

December 23, 2019 at 1:55 am #5180697

raymondL-6

The other testing site cannot be used. Therefore, I only use your provided site for testing.

Thanks

December 23, 2019 at 11:55 am #5184123

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

I am back to this support ticket. Hope it will be okay. Now you are not able to access the test site dashboard - hidden link because of the following error.

[23-Dec-2019 11:46:57 UTC] PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /mnt/BLOCKSTORAGE/home/219772.cloudwaysapps.com/xjcgpjdcrm/public_html/wp-includes/pomo/mo.php on line 323

[23-Dec-2019 11:46:57 UTC] PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /mnt/BLOCKSTORAGE/home/219772.cloudwaysapps.com/xjcgpjdcrm/public_html/wp-includes/functions.php on line 1282

Now trying to fix this error. I will get back to you soon. Please wait.

--
Thanks!

Bigul

December 30, 2019 at 7:47 am #5209841

raymondL-6

Received you reply. I will test on the staging zone. Thank!

December 30, 2019 at 2:26 pm #5211757

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for the updates. We will wait for your feedback. If the issue exists, please let me know the exact steps you are following. Because we are not able to reproduce the issue now. Thank you for your understanding.

--
Thanks!

Bigul

January 16, 2020 at 7:04 am #5303353

raymondL-6

Hi, I cannot access the website to do testing.

hidden link