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This topic contains 2 replies, has 2 voices.

Last updated by Jamal 8 months, 2 weeks ago.

Assigned support staff: Jamal.

Author Posts
January 31, 2019 at 8:03 am #3146559

Yves

CanLocalize migration could not complete
WPML needs to update your connection to ICanLocalize, but could not complete the change.

Please contact WPML support and give them the following debug information:

Failed step: migrate_remote_project
WPML_TM_ICL20_Migrate_Remote::migrate_project - 404: Not Found

January 31, 2019 at 1:44 pm #3148126

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

Thank you for contacting WPML Support. I will be glad to help with this.

Can you please tell me if you made the project migration on a staging/dev site and then repeated the migration on the production website?
- If that's the case I need to escalate this ticket to our 2nd Tier support. With login info and ftp access.
https://wpml.org/forums/topic/icanlocalize-migration-could-not-complete/#post-1510334

2. If that's not the case, can you please try connecting to the web interface of ICanLocalize and remove the related project?

Best regards,
Jamal
WPML Support

February 1, 2019 at 8:49 am #3150755

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello,

My apologies for the late reply. Our developers are requesting a duplicator package for your site.
To further investigate this, Our developers need a site snapshot if possible.
We usually recommend the free Plugin “Duplicator” for this purpose.

If you already know how Duplicator works
(https://wordpress.org/plugins/duplicator/),
please skip the following steps and just send me the archive file you downloaded.

hidden link
https://wpml.org/faq/provide-supporters-copy-site/

Please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files.

Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big)

Your next reply will be private, which means that only you and I will be able to see it and have access to it. You can paste the link to the file there. You can also share the credentials to your website. I will then download the file from the admin panel.
Once the problem is resolved I will delete the local site.

Best regards,
Jamal
WPML Support

The topic ‘[Closed] ICanLocalize migration could not complete’ is closed to new replies.