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This thread is resolved. Here is a description of the problem and solution.

Problem: Order page is not showing all orders after WPML is installed/activated

Solution: Go to WPML-> Support ->Troubleshooting and click the below buttons:

+ Backup your site first + Set Language information + Clear Cache in WPML + Fix element types collation + Assign translation status to the duplicated content

This topic contains 4 replies, has 2 voices.

Last updated by ruurdv-2 1 year ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
October 9, 2018 at 9:43 am #2799162

ruurdv-2

I am trying to: get all plugins to work

Link to a page where the issue can be seen: admin page, sorry.

I expected to see: all orders

Instead, I got: only 1 order

I'M RUNNING THE LATEST VERSIONS OF ALL PLUGINS; I DOWNLOADED THEM YESTERDAY.

Thank you for your time.

October 10, 2018 at 3:08 am #2802885

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to help you with this.

Could you please go to WPML-> Support ->Troubleshooting and click the below buttons and let me know if that helps:

+ Backup your site first
+ Set Language information
+ Clear Cache in WPML
+ Fix element types collation
+ Assign translation status to the duplicated content

Further, for helping further on this issue it's very important to know your site related information such as themes used, plugins used, PHP versions etc. You can easily send this using Debug information settings from WPML. So could you please go to WPML > Support > Debug Information and give me the information in the next reply. You can read the detailed instruction here: http://wpml.org/faq/provide-debug-information-faster-support/

Look forward to your reply.

Thanks

October 10, 2018 at 10:29 am #2803837

ruurdv-2

+ Backup your site first > done
+ Set Language information > You mean the second language? I've done that.
+ Clear Cache in WPML > Where? How?
+ Fix element types collation > What, where, how?
+ Assign translation status to the duplicated content > What, where, how?

October 10, 2018 at 11:37 am #2804014

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Go to WPML-> Support ->Troubleshooting and you will find buttons to perform all the steps I mentioned.

Thanks

October 10, 2018 at 12:43 pm #2804269

ruurdv-2

Hitting those buttons solved the issue.