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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are managing and monitoring translation jobs in WPML and encounter several issues: some jobs show TP ID as 0, others have valid TP IDs but the batch URL shows NaN, and all such entries remain stuck 'In Progress'.
Solution:
1. We have escalated the issue to our translation proxy team for further investigation. This process might take a day or two.
2. To attempt a fix on your own, navigate to WPML -> Support -> Troubleshooting. Here, locate the 'Fix WPML Translation Jobs "tp_id" field. Enter the IDs of the problematic jobs in the format "25941, 25942, 25943, ..." and then click the button to apply the fix.
If this does not resolve the issue, we recommend sharing your site credentials with us for deeper investigation.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

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This topic contains 4 replies, has 0 voices.

Last updated by Dražen 2 days, 9 hours ago.

Assisted by: Dražen.

Author Posts
July 21, 2025 at 11:10 am #17255036

walkmew

Background of the issue:
I'm trying to manage and monitor translation jobs in WPML, but I see several broken or incomplete entries (with TP ID 0 or NaN batch URLs) that clutter the status board. I want to understand why this happens and how to clean or remove these entries.

Symptoms:
Some jobs show TP ID as 0, others have valid TP ID but batch URL shows NaN, and all such entries stay stuck 'In Progress'.

Questions:
Why do some translation jobs in WPML show TP ID as 0?
Why do some batch URLs in WPML show NaN?
How can I clean or remove incomplete translation entries in WPML?

July 21, 2025 at 11:22 am #17255159

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I have forwarded your ticket to our translation proxy team. They will check jobs and update on this. Note it may take a day or two before any reply.

Regards,
Drazen

July 21, 2025 at 12:04 pm #17255452

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

please go to WPML -> Support -> Troubleshooting, and then navigate to the Fix WPML Translation Jobs "tp_id" field.

There add the IDs for the jobs that have the issues like this "25941, 25942,25943, ..." Then click the button, and if this doesn't fix the issue, please share credentials to be able to investigate.

Regards,
Drazen

July 23, 2025 at 8:22 am #17262576
walkmew

Hi Drazen,

The steps you shared have helped us fix one of the issues (TP id = 0). However, the other issues are still not resolved. I’ll share the site credentials with you soon.

New threads created by Dražen and linked to this one are listed below:

https://wpml.org/forums/topic/split-issue-with-translation-service/

July 23, 2025 at 8:26 am #17262591

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for getting back, glad to hear that helped.

We limit 1 issue per ticket to keep things clear. This will help other users with similar problems to find solutions when searching the forum.

I have opened a new ticket for you:
- https://wpml.org/forums/topic/split-issue-with-translation-service/

I will be closing this ticket now and we can coninue on other issues in new ticket.

Regards,

Drazen