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This topic contains 5 replies, has 2 voices.

Last updated by Mohamed Sayed 5 months ago.

Assigned support staff: Mohamed Sayed.

Author Posts
February 25, 2022 at 10:10 pm #10667067

Santiago

Hello there,
I'm having problems finishing a setup for a long time, I start a few weeks ago.

I start with:
WPML Multilingual CMS - v4.4.12
WPML String Translation - v3.1.10
WPML Translation Management - v2.10.8
And I get the wpml1.png

Now I try with your latest version:
WPML Multilingual CMS - v4.5.5
WPML String Translation - v3.2.1
And I get the wpml2.png

I also try with your tools:
WPML - Support - Troubleshooting - Reset options.
And looks like anything changes.

Any idea about how to finish the setup?
Thank you in advance.-

wpml2.png
wpml1.png
February 27, 2022 at 1:18 pm #10672551

Mohamed Sayed
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Santiago,
Thanks for contacting WPML support.

1) To ensure the quickest and most accurate support, please provide your debug information so that I can get a look at some of your configurations. You can find it in WPML > Support > click on “Debug information” link. Please check this link for more info: http://wpml.org/faq/provide-debug-information-faster-support/

2) Please provide me with the WordPress debug.log, this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then try to reproduce the issue by running the setup process and check if any errors were saved to the debug.log log file inside the /wp-content/ directory
If you can paste your debug.log to https://pastebin.com/ and provide me that link, it would be great!

Regards,
Mohamed

March 7, 2022 at 6:17 pm #10733119

Santiago

Hello there,
Does this debug information have sensitive information about our WordPress installation?
Like some users information or similar?
Thank you.-

March 8, 2022 at 9:20 am #10737413

Mohamed Sayed
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

The debug info doesn't include any sensitive information about your WordPress users. It includes general info about the server configuration, installed versions of WordPress, plugins and the theme.

Also, it's only visible to our support team and does not include any data that may be used to compromise your site.

March 8, 2022 at 5:34 pm #10742801

Santiago

Hello there, here is our debug info.

March 9, 2022 at 8:53 am #10747027

Mohamed Sayed
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Thanks, I've checked the debug info and everything seems ok with your installation.

This could be a conflict issue with one of your plugins or the theme, so please check if the issue persists in a minimal environment by following these steps:

- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Twenty-one.
- Run the WPML setup and check if it can be finished

❌ Please backup your database and website before performing the above test ❌

Let me know please how it goes.

Regards,
Mohamed