1) To ensure the quickest and most accurate support, please provide your debug information so that I can get a look at some of your configurations. You can find it in WPML > Support > click on “Debug information” link. Please check this link for more info: http://wpml.org/faq/provide-debug-information-faster-support/
To enable it, open your wp-config.php file and look for:
define('WP_DEBUG', false);
And change it to:
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);
Then try to reproduce the issue by running the setup process and check if any errors were saved to the debug.log log file inside the /wp-content/ directory
If you can paste your debug.log to https://pastebin.com/ and provide me that link, it would be great!
Hello there,
Does this debug information have sensitive information about our WordPress installation?
Like some users information or similar?
Thank you.-
The debug info doesn't include any sensitive information about your WordPress users. It includes general info about the server configuration, installed versions of WordPress, plugins and the theme.
Also, it's only visible to our support team and does not include any data that may be used to compromise your site.
Thanks, I've checked the debug info and everything seems ok with your installation.
This could be a conflict issue with one of your plugins or the theme, so please check if the issue persists in a minimal environment by following these steps:
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Twenty-one.
- Run the WPML setup and check if it can be finished
❌ Please backup your database and website before performing the above test ❌
