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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 10 months, 1 week ago.

Assigned support staff: Mihai Apetrei.

Author Posts
March 12, 2021 at 11:07 am #8292891


I've already provided quite some information in a previous post. Support was gonna take a look into it, but I haven't heard anything for 19 hours.

Also have an error message on every site:

Oops! There's been a problem when upgrading Toolset data structures. Please make sure your current configuration allows WordPress to alter database tables.If the problem persists, please don't hesitate to contact our support with this technical information:

March 12, 2021 at 11:59 am #8293585

Mihai Apetrei

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there and welcome back.

For the initial issue that you already reported in the other ticket, please wait for my colleague's response. Sometimes, a reply can take even 1-2 days, depending on how full is the ticket queue.

Regarding the second issue that you reported, please take a look at the solutions suggested by our colleagues in the tickets from the custom search URL that I created for you below:

hidden link

Kind regards,
Mihai Apetrei