Image Custom Caption not shown in tranlsated page

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This thread is resolved. Here is a description of the problem and solution.

Problem: I am trying to show Custom Caption of some images

Solution: I finished the translation of the page and now all captions appear correctly.

Relevant Documentation:

Tagged: How to translate, Media Translation, Page Builders

This topic contains 6 replies, has 2 voices.

Last updated by Carlos Rojas 2 months, 1 week ago.

Assigned support staff: Carlos Rojas.

Author	Posts
August 6, 2019 at 8:32 am #4345153
cristianoC-9	I am trying to:Show Custom Caption of some imagese Link to a page where the issue can be seen:hidden link I expected to see:Custom Caption under images Instead, I got:Images without custom Caption Custom Caption Backend is ok.jpg Custom Caption TRANSLATED.jpg Custom Caption ORIGINAL.jpg
August 6, 2019 at 12:47 pm #4347591
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: America/Montevideo (GMT-03:00)	Hello, Thank you for contacting WPML support. 1.- Please describe the steps to reproduce the issue. 2.- I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Kind regards, Carlos
August 6, 2019 at 1:54 pm #4348015
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: America/Montevideo (GMT-03:00)	Hi there, Could you create a test post, add an image and try to reproduce the issue? I tried to edit the post 'Visit Siracusa' but another user is editing so I don't want to interrupt him/her. Regards, Carlos
August 6, 2019 at 2:00 pm #4348125
cristianoC-9	Please try again on Visit Siracusa , it was accidentally open , now it is closed Thanks Cristiano
August 6, 2019 at 2:48 pm #4348703
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: America/Montevideo (GMT-03:00)	Hi Cristiano, Thank you very much for your feedback. I finished the translation of the page and now all captions appear correctly. Regards, Carlos
August 6, 2019 at 4:04 pm #4349447
cristianoC-9	My issue is resolved now. Thank you!
August 6, 2019 at 4:14 pm #4349505
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: America/Montevideo (GMT-03:00)	Hi Cristiano, I'm glad to hear that the issue is solved 🙂 Please don't hesitate to contact us if you need our help in the future with WPML. We will be more than happy to help. Best regards, Carlos