[Escalated to WPML Developers team] Image isn't showing up tranlated

Hello,

Thank you for the updates. I checked it in the migrated install and I couldn't reproduce the issue, for me the german image appears properly (see attached screenshot). Maybe you would need to clear your browser cache or try it using the browser icognito mode. Please, let me know the results, have a nice day.

Hello,

Thank you for updates. Can you please, try the same troubleshooting steps provided in my previous replies for this problematic image as well? Please, let me know if it fixes the issue, have a nice day.

Hello,

Thank you for the updates. The issue seems to be specific for your server environment as I am not able to reproduce it in the test installation, please, try the following:

1 - Disable all the plugins except WPML related ones and any other necessary to show your builder blocks, anything related to the Divi builder I mean.

2 - In your WordPress Dashboard > WPML > Settings > Media Translation make sure the current options are checked and then click the 'start' button.

3 - Now delete your current problematic Divi global layout (
Badges #001) and recreate it.

4 - Activate all the other plugins one by one and let me know if the issue is reproduced.

Please, let me know the results, have a nice day.

Hi there, Marcos is off for today so I am stepping in to help out. I hope that is okay. I noticed from your video that you are using a Divi layout for the badges, and I think this is why it was displaying incorrectly in only come places. To test, I logged in to your site and went to Divi -> Divi Layouts and opened up Badges. I then used the admin language switcher at the top to view the English version of the layout in the standard WordPress editor. Here, when I viewed the middle badge, I saw the German image was uploaded. So, I clicked the image tab and uploaded a new image (the English Secure Payment image). However, I don't see the badges on the frontend anywhere. Could you please test this and let me know if it resolved the issue for you?

Hello,

Thank you for the updates. Can you please confirm if the same issue is reproduced in the test install? For that, please access the test website at: hidden link and get logged in using the same provided credentials from your previous replies and then recreate the issue there, it will confirm if the cause of this issue is server specific probably due a cache issue or so. Thank you for your collaboration and patience, have a nice day.

Hello,

My colleague Marcos is sadly not available today, but I am glad to be able to assist you.

When logging into the test-site found an exact copy of the theme and plugins used on your live-site, correct?

While revising the Divi template I did not find any German image versions. I downloaded the image from your live site and uploaded it to the template on our test-site. The translation worked without issues.

I further updated all plugins and the translation still worked out.

Did you already try to recreate the Divi template and/or the checkout page on your live site? Also try duplicating, using a plugin like "Duplicate post".

Kind regards
Andreas

Hello,

The template is working as expected on the following site:

hidden link

I used your provided credentials to log in.

hidden link
hidden link

Do I understand right that recreating the template from scratch did not work out on your live site? Further, please compare the test site plugin setup with your live-site. I did not see any differences.

Please review the working test site and if this will not clarify the issue I would suggest do additionally consult your hosting provider and let them review the site for server errors, as this issue seems to be server or cache related.

Kind regards
Andreas