Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 1 reply, has 2 voices.

Last updated by Carlos Rojas 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
November 15, 2019 at 5:46 am #4951149


Hi, image not showing on my service page, if I upload an image on my EN, the image will disappear on other language, if I upload in other language, Image will disappear an EN page.

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November 18, 2019 at 2:56 pm #4966065

Carlos Rojas

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Thank you for contacting WPML support.

1.- I would like to ask you to edit the page in the default language -> Add the images -> In the Languages block on the right column check the 'Duplicate uploaded media to translations' option and the 'Duplicate featured image to translations' option -> Save the changes and update the translation.

Could you tell me the results of the steps above?

2.- Please go to Plugins -> Add new -> Commercial tab -> Update WPML plugins.

Kind regards,