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This topic contains 8 replies, has 2 voices.

Last updated by Radu 1 month ago.

Assigned support staff: Radu.

Author Posts
September 9, 2019 at 4:04 pm #4538811

carlottac

Images in english version of the website are not showing in few pages.

this is an example of the english version:
hidden link

this is the italian version that is working:
hidden link

September 10, 2019 at 5:12 am #4541863

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey,

Thank you for reaching out the WPML support!

Can you tell me if the images from the screenshot I attached are the ones missing from the English version of the page? I just want to make sure that I understand exactly what's the part that you need help with so I can point you to the right solution.

Thanks,
Radu

September 10, 2019 at 12:40 pm #4545351

carlottac

Hi Radu,

Thanks for your answer.

Where can I see the screenshot?

Thanks,

Guid

September 10, 2019 at 8:45 pm #4548837

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey Guid,

Sorry, it seems that there was an issue with the image. I attached it again now. Are these the images that you'd like to have on the English product?

Thanks,
Radu

September 11, 2019 at 9:03 am #4551901

carlottac

Yes, exactly! That's an example of images not showing up on the english version of the website

September 11, 2019 at 1:23 pm #4553635

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey Guid,

Could you give me access to the dashboard area so I can have a closer look at these images to see how they are added to the product and how they can be translated, please?

The next reply is set to be private so you can safely send me the credentials.

Thanks,
Radu

September 12, 2019 at 12:11 pm #4560813

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey Guid,

Thank you for giving me access to the dashboard area!

I was able to check the product. Now, in order to make the images appear in the translation too, all you have to do is make sure that the Duplica le immagini personalizzate nelle traduzioni and Duplica i file multimediali caricati nelle traduzioni option (from the right sidebar of this page hidden link). Once you save the changes, just simply check again the English product and see if the images appear this time. Please let me know how this works.

Thanks,
Radu

September 12, 2019 at 1:00 pm #4561009

carlottac

Hi Radu,

I did as suggested but the images are still not showing in the english version

September 12, 2019 at 1:19 pm #4561143

Radu
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hey Guid,

I had another look at the English translation and just a simple hit of the Update button made the image appear. Can you have a look too, please?

Thanks,
Radu

The topic ‘[Closed] images are not showing’ is closed to new replies.