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Last updated by Bruno 11 months, 4 weeks ago.

Assigned support staff: Bruno.

Author Posts
October 18, 2018 at 5:52 pm #2829129

marco-cesarP

The site when it chooses in Portuguese the images disappear, before it appeared normal and now they do not appear more.

October 20, 2018 at 7:01 am #2833906

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you for contacting us. Please, my sincere apologies for the delay in answering.

Have you tried to sync the images again? If not please follow the steps below:

- Click on the WPML > Settings > Media Translation
[X] Translate existing media in all languages
[X] Duplicate existing media for translated content
[X] Duplicate the featured images for translated content
- Click on the Start button

If the problem persists, please follow these other steps:
- Open the desired product
- Remove the thumbnail image
- Click on the Update button
- Open the translated product
- Click on the "Save & Close" button
- Insert the thumbnail again on the default language product
- Click on the Update button

Following these steps, does the problem persist?

Thank you.