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This topic contains 6 replies, has 2 voices.

Last updated by Bruno 6 months ago.

Assigned support staff: Bruno.

Author Posts
April 19, 2019 at 1:04 pm #3645849

berndK-13

Hi,

additional product images are not showing under the main product image in the English language.

See here - hidden link

In the german language the additional photos are shown correctly

See here - hidden link

This problem occured after the WPML update and don't know what the problem is. Our website is hosted on WordPress.com and they say "WPML URL settings are wrong now as they redirect English version to the wrong destination".

Thank you for your help.

Kind regards.

April 20, 2019 at 1:15 am #3648595

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

Thank you for contacting us. Have you tried to update the original product and product translation again?

Also, on the WPML > Settings > Media Translation, clicking the "Start", button, images must be synchronized. Following these steps, are the images displayed correctly?

Thank you.

April 20, 2019 at 7:14 am #3649635

berndK-13

Hi,

updated one product in both languages and also clicked on "Start" under Media Translation, but the photos are still not showing in the English language.

April 22, 2019 at 8:45 pm #3658269

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

I'll need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Note:

*** Please, can I install the Duplicator plugin (or All in One Migration) to make a copy of your site and install it on my test environment? This will help me debug the problem.

*** Note: Please make a full backup of your site.

Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thank you.

April 23, 2019 at 4:03 pm #3665967

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

The problem with the galleries was fixed with the new update of WooCommerce Multilingual.

I have seen that you have already updated WCML and the galleries are already being displayed correctly.

Please, let me know if I can help with any other questions you may have about it. I'll be happy to help.

Thank you.

April 23, 2019 at 9:35 pm #3667699

berndK-13

Hi,

The additional photos were showing only on the updated products, had to update the rest.

Thank you and kind regards.

April 24, 2019 at 1:25 am #3668071

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

I've accessed various products from your site and the gallery is apparently being displayed on all of these products. Is there a product where the category is not being displayed?

Thank you.

The topic ‘[Closed] Images not showing in the English Version’ is closed to new replies.