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This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our next available supporter will start replying to tickets in about 1.92 hours from now. Thank you for your understanding.

Author Posts
June 13, 2018 at 1:23 pm #2411111


Same problem on test site using latest versions of WooCommerce Multilingual and WPML version 4. Creating a product in the base language, in this case English, copying the product to a second language (Spanish) and the main Product Image, or featured image is not copied across. Waiting for updates.

June 13, 2018 at 4:03 pm #2411601


Same problem here

June 14, 2018 at 3:54 pm #2413809


The same problem here

english with image.JPG
1 russian without image.JPG
June 14, 2018 at 4:43 pm #2413862


Same problem

June 14, 2018 at 5:26 pm #2413918


There is a fix coming within a few hours, I'll update in a new sticky ticket in the forum when it's out - please follow. I am closing this ticket to reduce the clatter.

June 14, 2018 at 6:13 pm #2414046


Thanks for the good news.
Can you please be a bit more specific about where to find that sticky ticket?

June 14, 2018 at 7:11 pm #2414113


I think we'll find it in the downloads page.

June 15, 2018 at 10:23 am #2415261


Thanks for the email with the solution....

Just downloaded and added the new Media Translation, but I am still having the issue. Featured image is not displaying at a post. I can choose the image, add it, it shows but after updating/saving it is gone.

It strangely happens only with a few posts, not all. We have tried to fix it ourselves in the back end by connecting post-id and image-id, but that only worked briefly.
Hope someone can help out.


August 28, 2018 at 1:29 am #2680157


Same problem...Any fix completed yet? Would appreciate a timeframe on this. Thanks!!

September 27, 2018 at 7:29 pm #2771637


Hi guys,

Has this issue been resolved? I just started implementing WPML on an existing WooCommerce site, however all translated products only have the default placeholder image as their product image. Additional gallery photos are visible though.

I'd really appreciate your help with this!