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This thread is resolved. Here is a description of the problem and solution.

Problem:
Impossible to install sitepress-multilingual-cms.4.2.6.zip

It gives this error:

"Error loading page" 
failed secure connection
The connection to the server has been reset while the page is loading.

Solution:
Client installed WPML plugin via FTP.

This topic contains 2 replies, has 2 voices.

Last updated by didierB-8 4 months, 2 weeks ago.

Assigned support staff: Noman.

Author Posts
May 30, 2019 at 1:32 pm #3923383

didierB-8

Hello:

Impossible to install sitepress-multilingual-cms.4.2.6.zip

There is an error message at the end
"Erreur de chargement de la page"
Échec de la connexion sécurisée

La connexion avec le serveur a été réinitialisée pendant le chargement de la page.

La page que vous essayez de consulter ne peut pas être affichée car l’authenticité des données reçues ne peut être vérifiée.
Veuillez contacter les propriétaires du site web pour les informer de ce problème.

Can you help me to install wpml
Thanks by advance for reply

DB

May 30, 2019 at 7:55 pm #3925959

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please follow below steps and let me know results.

- Please make sure minimum requirements for WPML meet:
https://wpml.org/home/minimum-requirements/

- Please clear your browser cache or try in different browser and let me know how it goes?

- Please check for a possible theme and plugin conflict. To do that you can switch back to any default theme (e.g. Twenty Seventeen theme), Disable all plugins except WPML and see if this issue goes away with default theme and only WPML activated?

- If still issue persists, please enable error reporting at you site as I need to see the detail of the error log. You can see how to enable debug logging here:
https://wpml.org/documentation/support/debugging-wpml/
https://codex.wordpress.org/Debugging_in_WordPress

To enable it, open your ‘wp-config.php’ file and look for ‘define(‘WP_DEBUG’, false);’. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

define( 'SCRIPT_DEBUG', true );

After adding above code please try to reproduce the issue and this will create debug.log file in your site's wp-content directory. Please send me its contents.

- Please please ask your website support to check server log, after that we can what’s block WPML.

Thank you

May 31, 2019 at 7:02 am #3928197

didierB-8

I have intall it with ftp
it seems to work properly
Thank you