patrizio-romanoD
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I am trying to update to the latest version of wpml in my multisite
URL of (my) website where problem appears: artomultiplo.net
I expected to update as I allways do.
Instead, I got: An error occurred while updating WPML Multilingual CMS: Update package not available.
Steps to duplicate the issue: Just Trying to update
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Dat Hoang
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#1,
Can you please take a screenshot for me?
#2,
Where are you running the update? It's under the network settings or a sub-site setting page?
#3, Debugging
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.
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patrizio-romanoD
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Goodmorning Dat Hoang, here are the contents of the debug.log
[05-Dec-2016 09:48:25 UTC] PHP Notice: Undefined property: stdClass::$package in /home/artomult/artomultiplo.net/wp-admin/includes/class-plugin-upgrader.php on line 278
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Dat Hoang
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Thanks for your info. We have noticed this issue for some clients but it's not clear how to replicate the issue.
I need to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link
This info is private and available to you and supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
Note that:
+ Backup (both files and database) your site before giving us your credentials
+ It would be better if you give me the test site rather than the live site.
We'd like to request the permission to disable, enable and install themes and plugins for this site. Please accept this?
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Dat Hoang
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Thanks for your info. It looks like the issue is on my attachment. Please have a look.
I suggest unregistering your site and registering it again in hidden link
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