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This topic contains 5 replies, has 2 voices.

Last updated by fabioR-25 2 months, 3 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
July 23, 2019 at 1:02 am #4261869

fabioR-25

Hi guys,

I am working with Divi+Bloom and everything is running more or less ok - except for one string I cannot find even after rescanning the plugin and theme files.

The string in question is the Button Text for a custom "Subscribe" button, so a pretty key feature for a subscription plugin! 🙂

July 23, 2019 at 1:45 am #4262001

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
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**IMPORTANT**

- Please make a backup of site files and database before providing us access.
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Please, let me know if you need any additional details. Have a nice day.

July 23, 2019 at 11:43 pm #4269257

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details. I tried to access your website but unfortunately it doesn't seem to be working. Can you review it please and let me know if there's any kind of country/ip restriction? Thank you for your collaboration, have a nice day.

July 23, 2019 at 11:59 pm #4269263

fabioR-25

Aw, my bad!
You want to add

80.88.87.184 staging.mistressingrid.it

to your hosts file to be able to reach the installation.

July 24, 2019 at 3:26 pm #4276093

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I took a detailed look in your website settings and registered your custom html content of your Bloom Optin Form, for that I followed these steps:

1 - I entered a custom xml code to register your plugin options for translations in your WordPress Dashboard > Settings > Custom XML Configuration here is the code:

<wpml-config>
    <admin-texts>
        <key name="et_bloom_options">
            <key name="optin_2">
                <key name="custom_html" /></key>
        </key>
    </admin-texts>
</wpml-config>

Reference: https://wpml.org/documentation/support/language-configuration-files/#admin-texts

2 - Now you are able to translate your plugin options content in your WordPress Dashboard > WPML > String Translation under the text domain 'admin_texts_et_bloom_options'

See:
https://wpml.org/documentation/getting-started-guide/string-translation/
https://wpml.org/documentation/getting-started-guide/translating-theme-options/

Please, let me know if it fixes your issue. Have a nice day.

July 24, 2019 at 4:09 pm #4276323

fabioR-25

My issue is resolved now. Thank you!