This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 4 replies, has 2 voices.

Last updated by edens 1 month, 3 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
August 22, 2019 at 9:18 pm #4442909

edens

Hello,
when i am in my store page in other language (not my main language),
i cant see the categories of my website.

I have added you 2 screenshots so you will understand the difference between my main language (when its shown) to the other languages.

August 23, 2019 at 5:22 am #4444131

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

Can you please let me know if you had the chance to follow the documentation in the link below and translate the categories?
https://wpml.org/documentation/related-projects/woocommerce-multilingual/#translating-product-categories-tags-attributes-and-custom-taxonomies

Please let me know if that solved your issue 🙂

I will be waiting for your response.

PS: Just a note that I won't be working on the weekend so I will be able to get back to you at the beginning of next week.

If you would prefer to not wait for a ticket response, you can mark this current ticket as resolved and in the process of creating a new ticket, you can select the "Live chat" option (it should be the default method now).

Kind regards,
Mihai Apetrei

August 23, 2019 at 8:17 am #4445043

edens

I have translated all of the categories but they are still not shown,
i have added you a screenshot so you can see

August 23, 2019 at 2:45 pm #4448237

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for the confirmation.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

August 23, 2019 at 4:11 pm #4448647

edens

My issue is resolved now. Thank you!