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Last updated by Carlos Rojas 4 months ago.

Assigned support staff: Carlos Rojas.

Author Posts
June 11, 2019 at 1:09 pm #3995529

ingarS-2

I am trying to: Get the translated version of the footer to display

Link to a page where the issue can be seen: all pages

I expected to see: english version of the footer

Instead, I got: nothing

June 11, 2019 at 1:35 pm #3995779

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Update all outdated plugins and themes.
- Flush any cache memory that might exists.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

2.- Please provide the debug information of the site. In this link you will find the steps to follow: https://wpml.org/faq/provide-debug-information-faster-support/

Kind regards,
Carlos