In the translation backend interface, brands are unavailable.

This thread is resolved. Here is a description of the problem and solution.

Problem:
After migrating content from a test site to a live site, the client faced issues with the translation backend interface where brands were unavailable. Specific problems included the inability to add or update translated products in brand categories, and navigational issues on translated brand pages.
Solution:
We recommended the following steps to resolve the issue:
1. Navigate to WPML > Settings > Category Translation.
2. Locate Brand (product_brand) and set up different aliases for your brand in different languages. Change 'Brands' to 'Brand'.
3. Click save.
We advised the client to check if the issue was resolved by visiting their brand page.

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Tagged: Custom Work, WCML

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Last updated by Kor 1 year, 5 months ago.

Assisted by: Kor.

Author	Posts
February 21, 2025 at 4:35 pm #16734542
chun-haoH	Background of the issue: I just migrated the content from the test site to the live site. In the test site’s translation system, brands functioned normally. However, after moving to the live site, I encountered issues with the translation backend interface where brands are unavailable. Link to a page where the issue can be seen: hidden link Symptoms: 1. I can’t add translated products to a specific brand category or update product categories, but everything works fine on the original language page. 2. The translated brand page shows 'can’t be found.' 3. In the translation backend interface under Products >> Brands, viewing individual brand pages also shows 'page can’t be found.' 4.In the translation backend, I cannot update any brand. Questions: How can I update my brand content in the translation backend page? How can I make the translated brand page navigable? How can I add translated products to a specific brand category? How can I update product categories for translated products?
February 24, 2025 at 12:34 am #16738759
Kor	Thanks for contacting us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
February 24, 2025 at 9:40 am #16739716
Kor	Thanks for your reply. This is what I've done to fix the issue. 1. Navigate to WPML > Settings > Category Translation 2. Locate Brand (product_brand) > Set up different aliases for your brand in different languages. > Changed Brands to Brand 3. Click save. Could you check now? hidden link
February 24, 2025 at 11:01 am #16740381
chun-haoH	The brand page is now accessible, thank you very much! However, I am still unable to update existing products to a specific brand, modify the product category of existing products, or change the product images to different ones. Example product: hidden link • I would like to add this product to the brand: Mumuzi • I would like to change its categories to: Underwear Fetish, Panty Fetish, Mumuzi Panty Fetish • I would like to update the SEO preview image and the featured product image. I would appreciate your help in resolving these issues. Thank you! New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/unable-to-update-existing-products-to-a-specific-product-category/
February 24, 2025 at 2:45 pm #16741668
Kor	Thanks for your reply. Glad that helped. Our support policy allows us to take care of only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. So, I've split the ticket here https://wpml.org/forums/topic/unable-to-update-existing-products-to-a-specific-product-category/ so that we could follow up. As for this ticket, please mark it as resolved.