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Last updated by Bruno Kos 3 months, 4 weeks ago.

Assigned support staff: Bruno Kos.

Author Posts
June 22, 2019 at 6:49 pm #4071415

marleneh-7

I am trying to: make a proper copy of all sites, so that I can make my translation of all the texts (in english. the original version of my website is in german.)

Link to a page where the issue can be seen: hidden link

I expected to see: a proper 1 to 1 copy of all elements such as texts, slider, posts, background-colors etc. exactly like in the original version in german: hidden link

Instead, I got: an incorrect copy of most of the sites, where specific elements are missing or showed differently like in the original. Amongst other, here as an example the site "Menu-Kollektion-Trauringe", as I mentioned already above with the URL, you can see here the following faults: 1.) Sliderfoto is missing 2.) Background color changed from white to light grey and 3.) the content repeats twice, if you scroll down it shows twice everything.

I would appreciate any kind of help. thank you.

June 24, 2019 at 9:41 am #4076099

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

Can you tell me how have you created all these pages that require translation - have you perhaps used WPBakery Page Builder to create them? Moreover, I can see that you are using Uncode theme and there have been some issues with, especially related to duplicated content you reported and custom Bakery elements.

Can you have a look at this topic?
https://wpml.org/forums/topic/split-german-string-show-on-the-english-page/

This thread has been escalated to our compatibility team, but so far I don't see that the theme author has replied to us, so no definite solution has been implemented yet, but only workarounds.

As for the duplicated content - see here:
https://wpml.org/forums/topic/split-duplicated-content-in-uncode-theme-2/#post-2489915

This has also been brought here:
https://wpml.org/forums/topic/unexpected-duplicated-content-on-top-of-the-page/

These topics contain a handful of useful information and also some workarounds and solutions. Can you please go over these and let me know how it goes?

Regards,
Bruno Kos

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