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This thread is resolved. Here is a description of the problem and solution.

Problem: I am trying to update WPML plugins but my site key is not working.

Solution: Please follow below steps:

- Please backup your database and website.

- Deactivate the existing WPML plugin and add-ons.

- Delete the plugin files – this does not delete your translations. You will just delete the plugin files from your "wp-content/plugins" folder, all your data will be kept saved.

- Install and activate WPML again. You can download it from your account: https://wpml.org/account/downloads/

- Again register WPML in your site and enter the new key: Please Login to your WPML account >> go to Sites page >> Remove your current site / domain from there >> and re-add your site >> it will give you New key which you can add back in your site: https://wpml.org/account/sites/

This topic contains 1 reply, has 2 voices.

Last updated by robR-9 11 months, 2 weeks ago.

Assigned support staff: Noman.

Author Posts
October 24, 2018 at 3:45 pm #2847159

robR-9

I am trying to: update the WPML plug-ins on this website.

Link to a page where the issue can be seen:

I expected to see: that the plug-ins were updated.

Instead, I got: an error. I tried to unregister WPML from this website, removed the website from my account, tried to unregister again, etc. Nothing helps. I can't unregister the website anymore, I guess because the site key that was entered into the website isn't active in my WPML account anymore (because I unregistered it, stupid me). Right now I can't unregister the site, can't register it, can't update the plug-in, can't do anything.

October 25, 2018 at 12:28 pm #2849721

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please follow below steps and let me know how it goes?

- Please backup your database and website
- Deactivate the existing WPML plugin and add-ons.
- Delete the plugin files – this does not delete your translations. You will just delete the plugin files from your "wp-content/plugins" folder, all your data will be kept saved.
- Install and activate WPML again. You can download it from your account: https://wpml.org/account/downloads/
- Again register WPML in your site and enter the new key:
Please Login to your WPML account >> go to Sites page >> Remove your current site / domain from there >> and re-add your site >> it will give you New key which you can add back in your site: https://wpml.org/account/sites/

If still issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site – preferably to a test site where the problem has been replicated if possible, so that I can look into your setup and try to solve this issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important

Thank you