Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 5 replies, has 2 voices.

Last updated by Riffaz 3 weeks, 2 days ago.

Assigned support staff: Riffaz.

Author Posts
January 24, 2021 at 2:19 am #7913417

amyR-3

1) "Incorrect slider name. Please make sure to use a valid slider slug." is showing on the home page. But I don't know how to solve it.

2) Parts of the menu shows twice on the list. Could you please tell me how to correct it ?

January 24, 2021 at 2:59 am #7913687

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

1)
I have too little information to help you.
Could you elaborate on this issue, please?
Which slider are you using?
How are you translating this slider?
Have you done translating this slider somewhere? if yes, where and how?

I am unable to see this issue when I visit your homepage because the slider is working fine here: hidden link
In the English homepage I do not see any contenet.
Please provide the link where you have this issue.

Could you please share your Debug information with me?
You can read a detailed explanation about it here.
http://wpml.org/faq/provide-debug-information-faster-support
Issues like you are experiencing are usually coming from a theme or a plugin.
The debug info will give me a lot of information about how your site is configured and will help me understand the source of the problem.

Please, could you provide me the additional info to check this further?

2)
This is a very different issue. Please create a separate ticket for this. So, we can avoid the confusion and waiting hours.

Regards,
Riffaz.

January 28, 2021 at 2:30 pm #7952689

amyR-3

Hi Riffaz ,

Thanks for your prompt reply.

First, sorry for my limited English ability, I am afraid that I did not explain it in details.

Please refer to the attached two photos , one is the Chinese version , everything looks good. The other one is English version , “incorrect slider name. Please make sure to use a valid slider slug” is showing. I think that should a banner/photo.

Which slider are you using? I use Fusion Builder Live.
How are you translating this slider? I translate page by page by myself. Is there any document guild users how to translate slider ?
Have you done translating this slider somewhere? if yes, where and how? No , I did not translate the slider.

January 31, 2021 at 6:42 am #7969983

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Please create a temporary admin user.
Let me know the username and password in the next private reply.

Regards,

February 1, 2021 at 6:30 am #7973627

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for the access details but it does not work (attached screenshot).
could you please double check the details?

Regards,

February 2, 2021 at 7:56 am #7983635

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

This one works. thanks.

when I go to hidden link that automatically redirects to hidden link
how and where to check the issue.

Anyhow, I see you are using fusion slider.
so, the easiest way is to create two separate sliders.
Each one for one language.

Create a slider from your primary language: hidden link
Create another slider in your second language after changing your dashboard to your secondary language: hidden link

Now in your translated page, you can select the slider you want.

So basically you have to create 2 sliders for two languages.

Please refer:
1. https://wpml.org/forums/topic/correct-way-of-translating-fusion-slider/
2. https://wpml.org/forums/topic/fusion-slider-not-translating/
3. https://wpml.org/forums/topic/the-home-page-translated-not-works-with-fusion-slider/
All these tickets have the same issue and was resolved by the methods I suggested.

Let me know the results after checking these.

Regards,