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This topic contains 11 replies, has 2 voices.

Last updated by Carlos Rojas 3 months, 1 week ago.

Assigned support staff: Carlos Rojas.

Author Posts
July 2, 2019 at 2:40 pm #4128035

marketingD-3

Hello,

We found out that having the WPML Media plugin active in the website it is showing incorrect translation statuses for the pages specifically for duplicate pages:
Having the WPML media plugin active, create a new page, duplicate for other languages. What is expected to see is the duplicate status in Translation Management, instead it shows Complete. Also, if the same page is updated, the status is changed to Needs Update.

When the plugin gets deactivated and the duplicated pages are selected for duplication, the status gets fixed and remain fixed.

The scenario we have is that we have 8 languages with a combination of translation and duplicated for each page. We also have 2 or 3 pages which we used the WPML media plugin to change a couple of images. We need help to restore the correct status of all pages, and remove the WPML media plugin until it gets fixed, but what will happen with those pages with modified images for translated pages?

Thank you!

July 2, 2019 at 4:51 pm #4128945

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Update all outdated plugins and themes, specially WPML plugins, to their latest version. Outdated functionalities can cause conflicts in the code.
- Flush any cache memory that might exists.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Kind regards,
Carlos

July 2, 2019 at 4:58 pm #4128965

marketingD-3

Hi Carlos,

Thank you for taking the time assisting me. I have actually done all that before creating this entry in my local PC.

Here is the debug information:

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July 2, 2019 at 5:09 pm #4129085

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your message.

1.- You already provided the debug information of the site, so there is no need to provided them again.

2.- Regarding your question in your first message: what will happen with those pages with modified images for translated pages? -> In this case I think if you deactivate Media Translation plugin it won't affect the images, but it could affect the meta data of the images (title, description, etc). In order to check this I recommend you to create full backup of the site and deactivate Media Translation.

Do you see any problem with the media in the site if Media Translation plugin is deactivated?

Regards,
Carlos

July 2, 2019 at 5:25 pm #4129145

marketingD-3

1. The debug information I provided before was for the website we maintain in a staging server. The second debug information is from a wordpress site I set up in my local machine with a standard wordpress theme and only the WPML plugin activated.

2. Thank you for clarifying that. We will deactivate then the plugin for now.

So the only issue now is how can we fix all the translation status for those duplicate pages? They should show as Duplicate in Translation Manager as opposed to "Complete" or "Needs Update". Please advise.

July 2, 2019 at 5:29 pm #4129155

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you very much for your feedback.

In this case -unfortunately- you will have to change this status manually for each pages. There is no bulk option from WPML to change the states of the posts in general.

Regards,
Carlos

July 9, 2019 at 1:34 pm #4171261

marketingD-3

Hello,

Sorry for the delay, I just want to know if the button located in the Troubleshooting page might fix the translation status for the duplicate pages. Based on the button's information it does what we need, but I just want to confirm with you. See attached a screenshot of the button.

July 9, 2019 at 1:52 pm #4171379

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you for your message.

This button applies other troubleshooting steps, however you can create a backup of the site's database and apply all the troubelshooting steps pointed out in the attached image.

Regards,
Carlos

July 11, 2019 at 5:16 pm #4192191

marketingD-3

How can I manually change the Translation Status to Duplicate. I marked one page to duplicate and it now appears as translation complete.

July 11, 2019 at 7:48 pm #4192915

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

Could you tell me if the issue persists in a minimal install (only WPML plugins activated and a default WordPress theme active)?

Regards,
Carlos

July 11, 2019 at 7:54 pm #4192969

marketingD-3

Yes, I can confirm that the test was performed on a minimal install (default wordpress theme, only WPML plugins active)

July 12, 2019 at 11:23 am #4198041

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your feedback.

In this case I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Regards,
Carlos