This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Rohan Sadanandan 8 months, 2 weeks ago.

Assigned support staff: Rohan Sadanandan.

Author Posts
September 19, 2019 at 4:43 pm #4607365


I am trying to:

install the core plugin but following error appear and cannot install the plugin

Could not copy file. sitepress-multilingual-cms/vendor/otgs/installer/includes/class-otgs-installer-plugin.php

same for translation management plugin

Your other 2 plugins have no problems when installing!

Any help?


September 20, 2019 at 8:22 am #4610519

Rohan Sadanandan

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)


Thank you for contacting WPML Support.

This seems to be an issue with file/directory permissions on your server.

Do you have FTP access?
If so, could you please try uploading the plugins via FTP?

If you have any doubts, please let me know.