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This topic contains 1 reply, has 2 voices.

Last updated by Marcel 4 weeks, 1 day ago.

Assigned support staff: Marcel.

Author Posts
September 24, 2019 at 7:30 am #4628627

ryanK-15

I am trying to install your plugin, but every time i active it it just crashes the whole website.

I have tried the following:

Fresh install of wordpress
Disabling theme
Disabling all plugins
Updating all plugins
Updating WordPress
Updating PhP.

The webpage is test.yeastar.nl

I hope this could be resolved quickly.

September 24, 2019 at 8:17 am #4629001

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

as you left the chat, I changed this into a ticket.

I would need to request temporary access (WP-Admin and FTP) to your site
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

If you can't provide access you can create for example also a Duplicator site copy.
Thank you

Best Marcel

The topic ‘[Closed] Installing the plugin without it crashing the website’ is closed to new replies.